Overview You can use the Stop Payment function to temporarily or permanently stop automatic installment payments on any particular order. You can always resume payments when needed. Where do I find this feature? Select an order and click on the “View details” option. Next to the installment section, click on “Action” and select “Stop payments”. This…
Overview: Change an installment date You can change an installment due date by going to the order details and editing the due date. See instructions below. Step 1– Go to order “View Details” and click on the “Edit/Cancel” button. Next, click the “Continue” button without making any changes. In the next step, you can edit…
Overview: Refund for installments When you cancel an order that has payments taken by installments you then have the option to refund all or individual installments. Instructions Step 1– After canceling the order, the “Refund” button will be activated, click on it to continue to proceed to the refund screen (see below sample). Step 2-…
Overview At Jumbula we take the security of your account very seriously. To further protect your account we have enhanced our system with two-factor authentication and device history. What is two-factor authentication? Two-factor authentication adds an extra layer of protection to your account. It is designed to ensure you’re the only person who can access…
Overview If you forget your password you can use the Reset Password function to create a new one. Where can I do this? When you go to the login page, click on the “Forgot your password?” option. You can do this by going to www.jumbula.com/login or when you are in the process of registering and…
Overview As an Admin you can manually adjust the amount in a family credit which can then be used towards and order by using the Taka a Payment tool. Where do I find this feature? Step 1: Login to your Jumbula Admin Dashboard Step 2: Click on People–>Families Step 3: Click on the action button…
Overview: You can include a convenience fee that gets added to an order during the checkout process. This can be used to compensate for credit card processing fees that are applied to online registrations. Unlike the surcharge tool, the convenience fee is added only if users pay with a credit card, PayPal, or electronic checks….
Overview Often times you will want to create programs that are free or no-cost programs. You will be able to do this for the majority of our programs except for the Before & After Care programs. How do I set up a free program? When you are setting up a Class or Camp program you…
Overview Our new waitlist feature enhancement will allow you to move a registration from the waitlist directly into a program. If you have waitlisted orders and a spot opens up you can now automatically move orders from that waitlist to your program. Registrants then just simply need to proceed with payment. See the below instructions…
Overview We have released a new function that now allows users to directly unsubscribe from an email list. Admins can do the same by manually unsubscribing a user or group of users. Where do I find this feature? Registrants can now unsubscribe directly from an email. Step 1: Click on the Unsubscribe link at the…