How can I review draft (abandoned) enrollments?

Draft enrollments are the registrations that users initiate but do not complete them. It is a good practice to monitor the draft enrollment to spot registration-flow issues. You can reach out to such users and ask them to complete their orders.

Viewing draft enrollments for a program

• Go to the Admin Dashboard > Seasons 
• Choose the desired season > Programs and orders
• You can use the search filter to find your desired program 
• Click on the program name in the Name column

After you click on the program name, you will be directed to the program detailed page which is shown below.

• From the Status section, check the Draft box
• Click Search

You can see the draft enrollments with an orange Draft tag in the search result.

To Complete or delete the draft enrollments: 

• Hover over the ... button in the Actions column
• Select the desired action: Complete the order or Delete 

Viewing draft enrollments for a family

• Go to the Admin Dashboard > People > Families 
• Use the search filter to find your desired family 
• Hover over the ... button in the Actions column
• Click Orders

After you click on Orders, you will be directed to the registrant detailed page which is shown below.

• From the Status section, check the Draft box
• Click Search

You can see the draft enrollments with an orange Draft tag in the search result.

To Complete or delete the draft enrollments: 

• Hover over the ... button in the Actions column
• Select the desired action: Complete the order or Delete 

Viewing draft enrollments from reports

• Go to the Admin Dashboard > Seasons > Choose the desired season
• Select Reports > Capacities and waitlists > Draft orders

• Use the Program dropdown box to select the program that you want to view its draft enrollments
• Click View

Contact us

Please don’t hesitate to reach out if you have any questions. Contact our support team at support@jumbula.com.