How do I issue a refund for a paid installment?


When you cancel an order that has payments taken by installments you then have the option to refund all or individual installments.


Step 1- After canceling the order, the "Refund" button will be activated, click on it to continue to proceed to the refund screen (see below sample).



Step 2- In the next step, you will enter the refund amount and can then choose from three different options.

  • Issue the refund automatically – this will return funds to the credit card automatically
  • My organization will issue the refund manually – you have already issued the refund and are just updating your order details
  • Transfer the balance to the family credit – the refund amount is transferred as a credit to the family's account.

Click on the “Continue” button to confirm it (see below sample).



Contact us

Please don’t hesitate to reach out if you have any questions. Contact our support team at

Best Regards, Jumbula Support Team