Add a convenience fee to your order checkout to compensate your organization for the payment processing charges. The convenience fee automatically gets added to the cart if a user pays with credit or debit cards, ACH, eChecks, or direct bank payment.

Follow the instructions below

• Go to Jumbula dashboard > Setting > Checkout
• Scroll down to find the Additional charges section
• Tick the Enable convenience fee checkbox 

• Tick the Credit or debit cards or ACH, eChecks and bank accounts checkbox or both of them 
• Determine the amount
  It can be Fixed or Percentage-based.
• Enter a Name  
  You can enter a name, this name will be shown in the pop-up message that we display to the registrant after clicking on the Place Order button.
• Add a Massage
  You can also add text, this text will be shown in the pop-up message that we display to the registrant after clicking on the Place Order button, and the registrant can see it by hovering over the (i) icon.
  
  

Sample of the pop-up message:

• Tick the Do not apply convenience fee to surcharge checkbox if the surcharge is enabled and the convenience fee is percentage-based and you do not want to apply the convenience fee to surcharge.
• Tick the  Apply convenience fee to auto-charged installments, invoices and TakeAPayment in addition to online registrations checkbox if the convenience fee should be applied to auto-charged installments, invoices, TakeAPayment, and manual installments.
  
  

• Tick the Display the convenience fee amount in the checkout cart checkbox if you want this message (You will pay an additional $xx.xx USD for the convenience fee of paying with a credit or debit card.) to be displayed to the users in the checkout cart after selecting the payment method.

Sample of message in the checkout cart:

• Tick the Display the convenience fee amount in the pop up checkbox if you want a pop-up message containing the convenience fee amount to be displayed to the users after clicking on the Place order button.
• Click Save 

Sample of the pop-up message:

Note: Convenience fees do not work for before/after care orders.

How is the convenience fee calculated?

The calculation of the convenience fee depends on how you determine its type. You have two options:

• Fixed Amount
  If a fixed amount is determined, a convenience fee is simply added to each order in the cart. Below is an example of a shopping cart when the convenience fee is $10. 

• Percentage-based Amount
  When the convenience fee is percentage-based, it is added to the cart's total amount. It means if the registrant pays in full, the convenience fee is calculated based on the total price of the programs. In the installment payment plan, the deposit amount determines the amount of the convenience fee.
  
  After the calculation, the convenience fee will break down into some smaller amounts and applies to each order in the cart. You can compare the following screenshots to get a better understanding.
  
  Below is an example of a shopping cart when the user chose to pay the full amount at once. Here the convenience fee is 10%. 

The following screenshot shows the same shopping cart when the user chooses the installment payment plan. Here the convenience fee is 10%. 

Contact us

Please don't hesitate to reach out if you have any questions. Contact our support team at support@jumbula.com.