As a part of the online registration setup, you can activate the Waitlist feature. This feature can be enabled for Single registration as well as for Multiple registrations.
While setting up a new program, in the Basic Information step:
The waitlist option automatically starts when the program reaches its capacity after it has been activated. For the waitlist to work, you must restrict the number of participants for that particular program by setting the program's maximum capacity. To do so:
After saving your changes, you will be redirected to the Schedules & Fees step
The following screenshot displays the Registration page when the program is full. As you can see, the regular registration button is replaced by ADD TO WAITLIST button.
Registrants will follow the regular registration flow to add the order to their cart, but they cannot pay for the program and complete their order. Instead, they will see a label that lets them know their order is now on the waitlist.
If you use the season grid mode, which allows users to register for multiple classes at once, the waitlist must be activated for Multiple registrations.
Below is an example of the multi-class registration page when the program has reached total capacity. Program status displays that the program is full and only can be added to the waitlist.
It is possible that the registrants might have an order in their cart and by the time they click on the "Place Order" button, the program capacity is full. If the waitlist is enabled for that particular program/schedule, a message will be displayed in red color that says the program is full and can be added to the waitlist, to do so the registrant should click the ADD TO WAITLIST button. see the screenshots below.
Related articles:
How to enable the waitlist notification email and customize its template?
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