How can I remove a family's remaining balance without canceling their order?

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• Can I refund a credit card without canceling an order?

  Yes. Order must show credit (amount owed to family). Create credit by adding discount or reducing order total, then refund that amount to card. ? View full guide → Refund Guide – How refunds work in Jumbula ? View full guide → Installment Refund ...

• FAQ · What happens if I enable the Family Credit option?

  Families can apply their available Family Credit at checkout; the credit is used first and any remaining balance is paid with the selected payment method. ? Related Articles ➡️Checkout Customization Overview Need Additional Help? Contact us at ...

• How do I keep funds as account credit for future use?

  Issue refund and select Account Credit so amount remains on family's account for future registrations. ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - How to refund paid installments ...

• How do I give families one link to view and register for all programs without using my website?

  Share your Jumbula Homesite URL. It displays all available programs on one page and works without website integration. ? View full guide → Homesite Feature Overview Need help? Our support team is here to help you succeed. Contact us at ...

• How to cancel or pause my subscription?

  Overview You can pause or cancel your Jumbula plan at any time. Follow the steps below to manage your subscription and learn the differences between pausing and canceling your plan. Who’s Involved Admins: Can cancel or pause a plan. Before You Begin ...