How to send messages in JBChat?

How to send messages in JBChat?

Overview

JBChat is a messaging feature available in beta on iOS, Android, the Business App, and My Jumbula. It allows communication between staff members and, depending on roles and permissions, between staff and parents.
Staff can create group chats and configure settings to control parent participation, such as allowing parents to send messages or limiting them to read-only access. Chats can also be created automatically for specific programs, enabling communication with all enrolled parents in one place.
Instructors cannot initiate direct chats with individual parents. They can only communicate with parents through program-based chats for programs they are assigned to, or within group chats where they have been added by an admin.

Before you begin

✅ Setup is done in the Jumbula business app and My Jumbula
✅ Make sure your app is updated to the latest version

What permissions are required to send messages in JBChat?

To send messages through JBChat, the following permissions and conditions apply:
  1. Staff must with the eight role (e.g., admin or a role higher than instructor to message parents).
  2. Instructors can only send messages within:
    1. Program chats for programs they are assigned to
    2. Group chats where they have been added by an admin
  3. Instructors cannot initiate direct (one-on-one) chats with parents
  4. Parent messaging availability depends on group or program chat settings (e.g., read-only or allowed to reply)
These permissions ensure communication remains role-based and properly managed.

How to send messages in JBChat

Open the app and go to the Chat tab. To create a new message, tap the icon in the top-right corner.


A list will appear where you can select a person—or multiple people to automatically create a group—and send your message. After selecting multiple people, you can customize the group settings as needed.
  
   

Like any other messaging app, simply start typing and tap Send. Here is what it looks like after sending:


Here’s how it looks after a parent receives and responds to the message:


You can tap on the avatar to see the chat information and mute notifications if needed.


If you tap on the group picture, you will see group information and a list of members. you can also leave, delete or mute the notifications.