Refunds overview
Overview
You will have the function to apply a refund directly from your admin dashboard. You will have an option to apply a refund automatically (funds are returned directly to the payers' credit card), manually (this is when you issue a direct refund and just need to update your order), or family credit (funds are transferred to the family profile). Follow the below steps to apply a refund.
Instructions
Step 1: Search for the order either with the confirmation # or you can go to the SEASON -> Programs and Orders, then click on the class and find the order in mention. Once you have found your order follow the below steps.
Step 2: Cancel the order - On the ACTIONS column click on EDIT/CANCEL (if you go directly to order "view details" the EDIT/CANCEL icon is on the top right hand, see sample below).
Click on the "Cancel entire order" option or you can "Edit" the order
Step 3: Complete the Refund - Once the order is edited or canceled you can now go back to that order and will find the refund option either on the "actions" column or on the top icons as shown on the below sample
In the Payment history section choose from four different options and enter the refund amount. Click on the Continue button.
Now you are in the Review page, in this page you have two options for sending confirmation email choose one or both of them if you want and click on Submit.
Contact us
Please don't hesitate to reach out if you have any questions. Contact our support team at support@jumbula.com.
Best Regards, Jumbula Support Team
Related Articles
Reporting overview
Overview This video will provide an overall overview of several different reports such as rosters, capacities, and financial data. Contact us Please don't hesitate to reach out if you have any questions. Contact our support team at ...Season overview
Overview When you start your set-up process the first thing you will do is create a new season. Seasons are used to organize your programs (classes, camps, events, etc.) into different groups. You will have a variety of different ways to organize ...Coupons overview
Overview As part of your online registration setup options, you will be able to create coupons within each of your seasons. This is a great way to offer incentives and price discounts. You will be able to define if your coupons have a fixed amount or ...Program overview
Overview Once you have created a season the next step is to set up a new program. You will start by selecting the program that best fits your needs from a variety of options such as class, camp, before/after care and seminar/tours. Each program has ...Discounts overview
Overview As part of your online registration setup options, you will be able to create discounts within each of your seasons. Discounts get triggered automatically depending on your setup criteria. You will be able to create discounts such as sibling ...