Why is a parent unable to pay an invoice I sent?
Parents can only pay invoices sent to their own email address. If you send an invoice to mom@email.com, dad@email.com cannot pay it. Add a Cc email during invoice creation to let multiple parents pay.
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Does canceling an invoice remove the family's balance in Jumbula?
No. Canceling invoice does not change order balance. To remove balance, cancel related order or add discount equal to remaining balance. ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - ...
How can I collect multiple installments with one transaction?
You can configure the Autocharge or the Installment Reminder system to merge all the installments due on the same day into one payment. With this configuration, users see only one charge on their credit cards for multiple installments. Autocharge ...
Does Jumbula automatically issue a refund when a registration is canceled?
No. Canceling registration does not trigger automatic refunds. Cancel and refund are separate actions - process refunds manually from admin dashboard. ? Refund Guide – How refunds work in Jumbula ? Installment Refund Guide – How to refund a paid ...
What's the difference between static and dynamic installments?
Static installments have fixed due dates. Dynamic installments are tied to program dates - ideal for multi-week camps. Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget on your ...
Autocharge system
Overview The Installment Auto Charge Policies feature is designed to assist you in managing orders that are on a payment plan or with recurring billing. This feature will allow you to define what email messages should go out to both registrants and ...