Refunds & transfers
How can I disable the payment confirmation email for "Take a payment" functionality?
When an admin uses the "Take a payment" tool within the admin dashboard or the user makes payment within the family dashboard, the admin will receive the payment confirmation email by default, however, this option can be disabled. Follow the ...
How can I issue a refund for a paid installment?
Overview When you cancel an order that has payments taken by installments you then have the option to refund all or individual installments. Instructions Once the order is canceled you can now go back to that order and will find the Refund option ...
How can I grant Jumbula access to my PayPal account for refunding purposes?
For PayPal refunds, you would need to access your PayPal dashboard, go to Account Settings and then API access. Then click on update and choose the first option (grant API access). In the lookup box, type jalal_api1.jumbula.com. You see that PayPal ...
Take-a-payment overview
Overview Once you have taken online registrations where you did not take a payment in full you will need to update your orders as you collect payments. This can be the case when you use the "cash/check" checkout option or when you offer a payment ...
Transferring a participant to another program
Overview Once you have taken online registrations you might need to transfer participants from one class/camp to another. You will be able to do this from your admin dashboard with a few steps. See below to learn more. There are two ways that you can ...
Refunds overview
Overview You will have the function to apply a refund directly from your admin dashboard. You will have an option to apply a refund automatically (funds are returned directly to the payers' credit card), manually (this is when you issue a direct ...