FAQ
Why don't I see test data in my reports?
Test registrations only show in season overview tab. They don't appear in reports or People tab unless the season is in live mode. ? View full guide → Switch to live mode Need help? Our support team is here to help you succeed. Contact us at ...
Can I send text messages to students in Jumbula?
No. Texting only sends to parents (account holders) with valid phone numbers. Student accounts are not included in text campaigns. ? View full guide → Text Campaigns for Class Dates Need help? Our support team is here to help you succeed. Contact us ...
Can I add recipients manually or save a recipient list for text messages?
Yes, manually add phone numbers by clicking "Add a new recipient" during Text campaign setup. However, recipient lists cannot be saved - re-enter contacts per campaign. ? View full guide → Text Campaigns for Class Dates Need help? Our support team ...
How do I create and run a custom registration report in the NG Admin dashboard?
Login to the classic Admin dashboard → Choose NG Admin dashboard → click Proceed → Reports > Custom Registration → Add registration report → complete steps → Save → Click Run to generate and export. ? Watch tutorial → ...
How do I generate an attendance report?
Classic Admin dashboard → Seasons → open desired season → Reports → Roster → Attendance sheet → Choose program → Export to Excel. Use Roster report for attendance. Need help? Our support team is here to help you succeed. Contact us at ...
How can I review draft (abandoned) enrollments?
Draft enrollments are the registrations that users initiate but do not complete them. It is a good practice to monitor the draft enrollment to spot registration-flow issues. You can reach out to such users and ask them to complete their orders. ...