Knowledge Base

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Knowledge Base

Programs Setup & Management

Programs Setup & Management

Seasons & setup

Season overview

Managing a season

Copying a season

Programs & setup

Program overview

Adding a new class

Viewing and testing your class

Viewing your registrations

Adding a note to a program

Adding images to the class description page

Customizing the registration confirmation email

Program calendar

Offline registration

Donation overview

Preregistration and early registration

Volunteers

Adding hybrid locations to your programs

How can I edit a program or class?

How can I create free programs?

How can I copy a program to another season?

How can I remove class dates from my registration page?

How can I sell extra services or merchandise to users?

How can I remove the phone number from my contact box?

How can I create a note on a user's profile or upload an image?

How can I edit a registration?

How can I cancel a registration?

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Forms

Registration forms

How can I customize my registration form?

How can I add a follow-up form or waiver to multiple orders?

How can I send a reminder for pending follow-ups and waivers?

How can users complete the registration form and waivers after offline registration?

How can I edit a completed registration form?

How can I instruct families to upload a document during the registration?

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Payment plans

Payment plan overview

How can I apply a payment plan to my season?

How can I change a payment plan?

Discounts, coupons & charges

Discounts overview

Coupons overview

Convenience fee overview

Surcharge overview

The difference between the convenience fee and the surcharge

Tuition proration

Adding application fee to a season

How can I apply a coupon to multiple orders?

What are the Organization and User options under discount setup?

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Waitlists & capacity

Enabling the Waitlist

Managing the Waitlist

Lottery system

How to enable the waitlist notification email and customize its template?

Drop-ins

Enabling drop-ins for camps and classes

Family credit

Family credit overview

How can I use the family credit donation feature?

How can I revert a family credit so it can be refunded?

How can I manually adjust family credit?

How can families use their account credit at checkout?

How can families edit their saved credit cards or add a new one?

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Multiple registration

Single versus multiple registrations

Refunds & transfers

Refunds overview

Transferring a participant to another program

Take-a-payment overview

How can I grant Jumbula access to my PayPal account for refunding purposes?

How can I issue a refund for a paid installment?

How can I disable the payment confirmation email for "Take a payment" functionality?

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Autocharge

Autocharge system

How can I enable/disable autocharge payments and email reminders?

How can I stop automatic installment payments?

How can I change an installment date?

How can I split payments between two families?

How can I collect multiple installments with one transaction?

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Invoicing

Invoicing overview

Gift certificate

Gift certificate overview

Reports

Reporting overview

Custom reports

Registration forms report

Waivers report

Donation report

Dependent care receipt

How can I review draft (abandoned) enrollments?

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Virtual classes

Jumbula Meet for virtual classes

Adding online location for virtual classes

Account security

Two-factor authentication

Security events and devices

How can I reset my password?

Advanced settings and tools

Removing program session dates

Holiday calendar

Cart options

Duplicate enrollments

Participant groups

Check-in and check-out

Bulk cancelation

How can I customize the registration page?

How can I send reminders for manual payments for each family?

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