Does canceling an invoice remove the family's balance in Jumbula?
No. Canceling invoice does not change order balance. To remove balance, cancel related order or add discount equal to remaining balance.
Related Articles
Why is a parent unable to pay an invoice I sent?
Parents can only pay invoices sent to their own email address. If you send an invoice to mom@email.com, dad@email.com cannot pay it. Add a Cc email during invoice creation to let multiple parents pay. ? Watch related tutorial → ...
How do I cancel a student from a program without issuing a refund?
Cancel order, then add cancellation fee equal to amount paid so balance is $0 (no funds returned). ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - How to refund paid installments Need ...
Family credit overview
Overview When you cancel an order or make an adjustment you will have the option to do a refund or apply a family credit. This credit can be used towards an existing order from the admin dashboard. See below instructions to learn more. Search for the ...
What do the green and red balance colors mean?
Green means you owe the family (credit/refund due). Red means family owes you. ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - How to refund paid installments Need help? Our support team ...
How can I use the family credit donation feature?
Overview After canceling an order you have the options to refund the money back to the registrant's credit card or you can apply a family credit. We now have a new option that will allow you to move the balance or a partial amount from a canceled ...