How to use the new ticketing system?
Overview
This new ticketing system, integrated into the admin dashboard, gives clients a clear way to request support and submit tickets. Submitting, tracking, and responding to tickets in one place keeps communication organized and ensures your issues aren’t missed.
Before you begin
Admin access required — this feature is not available to non-admin users.
Access is provided through the new NG Admin Dashboard.
Description of steps
Submitting the ticket
To submit a ticket, on go NG Admin Dashboard> Need help? > Tickets:
Click Create ticket, a sidebar with two tabs will open.
a. Request description
Ensure that you select the right issue type and category.
Describe the issue as clearly and precisely as possible.
Whenever ready, click on Continue to proceed.
b. Review and create
Review the information you entered and update your contact details if necessary. You can also adjust the ticket priority here if necessary. If everything seems ready, click Submit.
After clicking on Submit, your ticket will be added to the list, as shown below.
Your ticket is now open and will be handled by the Jumbula support team. Hover over the ticket and click on View icon under Action to view the ticket thread.
Replying to a ticket
You can reply to the support team by selecting New reply; your message will be added to the existing thread.
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