Submitting a ticket

How to use the new Jumbula ticketing system?

Overview

This new ticketing system, integrated into the Admin Dashboard, gives clients a clear way to request support and submit tickets. Submitting, tracking, and responding to tickets in one place keeps communication organized and ensures your issues aren’t missed.

Description of steps

Submitting a ticket

To submit a ticket, go to NG Admin Dashboard> Need help? > Tickets:



Click Create ticket, and a sidebar with two tabs will open.

a. Request description

Jumbula Ticketing System

Ensure that you select the right issue type and category. Describe the issue as clearly and precisely as possible. Whenever ready, click on Continue to proceed.

b. Review and create

Confirm your contact details and set the appropriate ticket priority. When you are ready to proceed, select Submit.

Jumbula Ticketing System

After clicking on Submit, your ticket will be added to the list, as shown below.

Jumbula Ticketing System

Your ticket is now open and will be handled by the Jumbula support team. Hover over the ticket and click on the View icon under Action to view the ticket thread.
Jumbula Ticketing System

Replying to a ticket

You can reply to the support team by selecting New reply; your message will be added to the existing thread.



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