What do the green and red balance colors mean?

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• Family credit overview

  Overview When you cancel an order or make an adjustment you will have the option to do a refund or apply a family credit. This credit can be used towards an existing order from the admin dashboard. See below instructions to learn more. Search for the ...

• Does canceling an invoice remove the family's balance in Jumbula?

  No. Canceling invoice does not change order balance. To remove balance, cancel related order or add discount equal to remaining balance. ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - ...

• How can I use the family credit donation feature?

  Overview After canceling an order you have the options to refund the money back to the registrant's credit card or you can apply a family credit. We now have a new option that will allow you to move the balance or a partial amount from a canceled ...

• How can families use their account credit at checkout?

  Overview After doing a program cancellation or a partial adjustment you can either refund the money or you can apply it as a credit for the corresponding account. In the past, only the administrator could apply a credit towards an order balance. Now, ...

• How can I revert a family credit so it can be refunded?

  Overview It is possible to revert a family credit so you can then apply a refund. In this case, you will first need to transfer the balance back to the order and you can then complete the refund action. To do so follow the below steps. Step 1: Go to ...