How to enable and customize the waitlist notification email?
Overview
When a participant is added to or removed from a waitlist, two notification emails are sent. One email notifies the parent to confirm the change, and the other is sent to the admin.
Before You Begin
✅ Setup is done in the Classic admin dashboard.
Description of steps
Enabling waitlist notification email for admins
Go to Admin Dashboard > Settings > Policies > Admin notifications. Scroll down to see the Waitlist email section and check the Send notification email to admin when a user goes on waitlist or is removed checkbox. Click Save.
Below is an example of what the admin receives in the email:
Enabling waitlist notification email for users
Go to Admin Dashboard > Settings > Policies > User notifications. In the Waitlist email section, select the applicable options, then click Save.
Below is an example of what users receive in their emails:
Customizing the email template
You can control and modify the email content delivered to the user using the waitlist notification text settings. By using these settings, you can send the desired text to the recipients.
Go to the Admin dashboard > Settings > Notification texts > Emails
Edit the waitlist email notification text in two sections. After typing your desired email body, click Save.
Note: The Reset to default button below the editor allows you to reset the message to its default version at any time.
The difference between the Waitlist email and the Waitlist-brief email
- The waitlist email is sent when participants can still register even after a program is full. In this case, they join the waitlist during registration and receive a notification when a spot becomes available so they can complete their registration.
- The waitlist brief email is used when registration is not allowed once the program is full. Instead, you can notify interested participants using this email, and when a spot opens, they can begin the registration process.
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