FAQ · What happens if I enable the Family Credit option?
Families can apply their available Family Credit at checkout; the credit is used first and any remaining balance is paid with the selected payment method.
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Need Additional Help?
Contact us at support@jumbula.com, or use the live chat widget on your Admin dashboard.
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How do I keep funds as account credit for future use?
Issue refund and select Account Credit so amount remains on family's account for future registrations. ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - How to refund paid installments ...FAQ · Can families choose their payment method at checkout?
Yes, if you enable multiple payment options, families can select their preferred method during checkout. Available choices may depend on the payment platform you're using. ? Related Articles ➡️ Checkout Customization Overview ➡️ Payment Method ...FAQ · What payment methods are supported?
Jumbula supports Stripe and PayPal gateways, plus Jumbula Pay (U.S. only); families can pay using the methods you enable in your gateway. ? Related Articles ➡️Payment Method Settings Need Additional Help? Contact us at support@jumbula.com, or use ...How can I remove a family's remaining balance without canceling their order?
Edit order and add discount matching remaining balance. For $40 balance, apply $40 discount - balance becomes $0. Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget on your Admin ...Payment methods
Overview As part of your initial set-up, you will need to make at least one selection in your payment method settings. This is where you define what are the different payment options that you want to have available for your online registrations. ...