FAQ
FAQ · Can I mix program types in one season?
Yes. You can run multiple program types (e.g., Camps and Classes) in the same season (e.g., Fall 2025). ? Related Articles ➡️ Season overview ➡️ How to manage a Season? Need Additional Help? Contact us at support@jumbula.com, or use the live chat ...
How does the late pickup fee work?
Late fees trigger through Check-in/Check-out (CICO) or mobile app dismissal. With Autocharge, fees charge automatically; otherwise, you’ll need to invoice or collect manually. Need help? Our support team is here to help you succeed. Contact us at ...
Can I add more than one application fee?
No, only one application fee can be set per season. ? View full guide → Adding application fee to a season Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget on your Admin ...
Can registrants choose from multiple payment plans?
Yes, you can offer multiple payment plans, and registrants can select from available options during registration. ? View full guide → Payment plan overview Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, ...
Can I combine multiple discounts?
Yes, you can allow multiple discounts or restrict to one, depending on how you configure them. Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget on your Admin dashboard for instant ...
Can I apply discounts based on the number of programs registered for?
Yes, you can set up multi-program discounts that trigger once a participant registers for more than one program. ? Watch tutorial → https://www.youtube.com/watch?v=-g4d7tQDGHw Need help? Our support team is here to help you succeed. Contact us at ...
Can I offer sibling or multi-person discounts?
Yes, you can set fixed or percentage-based sibling discounts that apply automatically during registration based on enrolled participants. ? Watch tutorial → https://www.youtube.com/watch?v=Zoz6QITYPSU Need help? Our support team is here to help you ...
How do I create tiered discounts based on the number of participants?
Use 'Multi-person' discount to set individual discounts for 2nd, 3rd, and additional participants (e.g., 10% off second, 20% off third). Configure each discount separately. ? Watch tutorial → https://www.youtube.com/watch?v=Zoz6QITYPSU Need help? ...
Can I customize the registration email for each program?
No, the registration email template is set at season level and applies to all programs within that season. ? View full guide → Customizing the registration confirmation email Need help? Our support team is here to help you succeed. Contact us at ...
Can I manually move a student from a waitlist to an open spot?
Yes, as admin you can move waitlisted students into open spots or move students from programs onto the waitlist. ? Watch tutorial → Waitlist management Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or ...
Are waitlist notifications sent automatically?
You need to notify participants to complete registration for available spots - the system doesn't automatically assign. You can complete registration manually or enable the waitlisted order for self-completion. ? Watch tutorial → Waitlist management ...
How do admins check for pending follow-up forms or waivers?
Classic Admin dashboard → Season → Reports → Registration Data → filter by "Follow-up Forms" or "Waiver" to find incomplete ones. Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget ...
Can waivers be signed digitally?
Yes, users can digitally agree, sign, or type their name to complete waivers. Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget on your Admin dashboard for instant assistance.
Can I upload my own forms?
Yes, you can upload your own forms for download and offline completion. You can also fully customize digital forms directly on the platform. ? View full guide → How can I customize my registration form? Need help? Our support team is here to help ...
Are there any waiver templates available?
No, waivers must be created manually. Use our waiver builder to add your content - including copying and pasting from existing documents - then assign to appropriate programs. Need help? Our support team is here to help you succeed. Contact us at ...
FAQ · Can I change a program type after it's been created?
No. Program types can’t be changed after creation—you’ll need to create a new program with the correct type. ? Related Articles ➡️ How can I edit a program or class? Need Additional Help? Contact us at support@jumbula.com, or use the live chat ...
How can I delete or remove test registrations?
No need to delete them - test registrations disappear once you switch to live mode. View them by switching back to test mode. ? Watch tutorial → Switch to live mode Need help? Our support team is here to help you succeed. Contact us at ...
Can I test my program without a real payment?
Yes, test mode lets you complete registration without processing real payments. It's designed for simulation and testing purposes only. ? Watch tutorial → https://youtu.be/QnlM8bI8ul0?si=rOXXG6YnUH6TWAQU Need help? Our support team is here to help ...
Why isn't my program image saving?
Ensure your image is cropped to at least 530 × 396 pixels, and click "Add Image" after cropping to save it properly. Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget on your Admin ...
What's the difference between enrollment capacity and tuition label capacity?
Program capacity is total available spots. Tuition label capacity sets limits for each pricing option - together they shouldn't exceed the overall program limit. Need help? Our support team is here to help you succeed. Contact us at ...
Can I edit a program after it's live?
Yes, programs can be edited anytime. Updates apply only to new registrations, not existing ones. ? View full guide → How can I edit a program or class? Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or ...
Can I add a subcategory in the program wizard myself?
No, sub-categories can't be added from your end. Please email support@jumbula.com with your request. Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget on your Admin dashboard for ...
Why can't I save and continue when creating a program?
This usually means a required field hasn't been completed. The system highlights any missing information you need to fill out before continuing. ? View full guide → Season overview Need help? Our support team is here to help you succeed. Contact us ...
How should I name the season?
Season names are flexible. Use formats such as "Fall 2025," "Summer Camp 2026," or "2026/27 Programs" to organize and track programs over time. ? View full guide → Season overview Need help? Our support team is here to help you succeed. Contact us ...
How do I prevent a family from registering for future programs?
Add the account to your Blacklist. Blacklisted accounts cannot register for any programs. ? View full guide → Blacklisted Accounts Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat ...
How can I send reminders for manual payments for each family?
We have added a new feature that allows you to send one installment reminder for all the family members. With this new enhancement, a family can pay at the same time for all installments that are due for a day, instead of each child one at a time. ...
How can I remove the phone number from my contact box?
Overview If you want to remove your phone number from the contact box from your online registration pages you can do so by following the below steps. Your registration page provides a contact box that includes phone number and email by default, see ...