FAQ
FAQ · Can I collect donations at checkout?
Yes, you can add a donation option with custom label and description to encourage contributions during checkout. ? Related Articles ➡️Checkout Customization Overview Need Additional Help? Contact us at support@jumbula.com, or use the live chat ...
FAQ · What happens if I enable the Family Credit option?
Families can apply their available Family Credit at checkout; the credit is used first and any remaining balance is paid with the selected payment method. ? Related Articles ➡️Checkout Customization Overview Need Additional Help? Contact us at ...
FAQ · Can families choose their payment method at checkout?
Yes, if you enable multiple payment options, families can select their preferred method during checkout. Available choices may depend on the payment platform you're using. ? Related Articles ➡️ Checkout Customization Overview ➡️ Payment Method ...
FAQ · What payment methods are supported?
Jumbula supports Stripe and PayPal gateways, plus Jumbula Pay (U.S. only); families can pay using the methods you enable in your gateway. ? Related Articles ➡️Payment Method Settings Need Additional Help? Contact us at support@jumbula.com, or use ...
What is the Notification Email setting?
Notification email controls where system alerts (new registrations, etc.) are sent. Default is your main contact email, but you can change it to another address. Need help? Our support team is here to help you succeed. Contact us at ...
What email address is used to send registration emails?
Emails are sent from your Jumbula contact email, which you can update under General Settings. ? View full guide → Customizing the registration confirmation email Need help? Our support team is here to help you succeed. Contact us at ...
How are the Season and Year fields used when creating a new season?
These optional fields categorize your programs (e.g., Fall 2026) and make filtering, searching, and running reports easier. ? View full guide → Season overview Need help? Our support team is here to help you succeed. Contact us at ...
How do I give families one link to view and register for all programs without using my website?
Share your Jumbula Homesite URL. It displays all available programs on one page and works without website integration. ? View full guide → Homesite Feature Overview Need help? Our support team is here to help you succeed. Contact us at ...
How do I change how programs appear on my homepage?
Use Jumbula Homesite/Jumbula WebConnect layout settings to choose display style and content shown on your homepage. ? View full guide → Jumbula Homesite Overview ? Watch tutorial → Edit HomeSite Title and Photo in Jumbula Need help? Our support ...
Why Upgrading to PayPal ACDC is a Smart Business Move for Jumbula Users?
PayPal has introduced PayPal ACDC (Advanced Credit and Debit Card), a modern solution designed to improve your payment systems' efficiency, security, and flexibility. This article compares PayPal Standard and PayPal ACDC and highlights the business ...
How can I generate a Signature Key and configure Authorize.net webhook?
Overview Please follow the below steps if you use Authorize.net as your Jumbula payment processor. Step 1: Generate a "Signature Key" Go to your Authorize.net merchant account Go to Account Settings (on the top-right hand side of your merchant ...