How can I cancel a registration?
You can use the cancellation feature to cancel an enrollment immediately or schedule it for the future, assess a cancellation fee, and generate a balance that can be refunded to the user.
Follow the instructions below:
- Go to the Admin Dashboard > Seasons > Your desired season
- Use the search filter to find the registration you want to cancel
- Hover over the ... button in the Actions column
- Click View detail
Note: This instruction is not applicable to before/after care program.
- Click on the pencil icon at the top of the page
- Click Cancel entire order button
At the bottom of the page, there are 3 options to move the cancellation process forward:
- Cancel now: This option is the default method of cancellation, which helps you to cancel your specific program at the same time, without any scheduling for the future.
- Cancel in future: This option allows you to schedule the cancellation process for a specific date. In order to use this feature, you must choose a specific date from the Cancellation date dropdown box.
- Cancel and refund in future: This option allows you to schedule the cancellation and refund simultaneously on a specific date. In order to use this feature, you must choose a specific date from the Cancellation date dropdawn box and select the refund method from the Refund option section.
- Select your specific cancellation process option and fill out their mandatory fields.
- Enter the amount for the Cancellation fee or leave it blank if you don't want to charge the user.
- Enter an amount for the Prorate fee or leave it blank if you want to return all the fees (less the cancellation fee) back to the user.
- Click Continue
- If you want, you can check the Send confirmation email to parent box to send a cancellation email to the user
- Click Submit
Related articles:
Contact us
Please don't hesitate to reach out if you have any questions. Contact our support team at support@jumbula.com.
Related Articles
How to manage waitlist?
Overview The waitlist feature in Jumbula lets you collect registrations even when a program is full. Instead of rejecting new sign-ups, additional registrants are placed on a waitlist and can be manually moved into the program when a spot becomes ...How can I edit a registration?
You can use the edit feature to add a discount, adjust the tuition or update any other information about an enrollment. Follow the instructions below: Go to the Admin Dashboard > Season > your desired season Use the search filter to find the ...How to set up pre-registration?
Overview In high-demand programs, spots often fill up within minutes—or even seconds—of the registration window opening. The Pre-Registration feature is designed to give families a competitive edge and reduce the stress of opening day. Instead of ...Can I customize the registration email for each program?
No, the registration email template is set at season level and applies to all programs within that season. ? View full guide → Customizing the registration confirmation email Need help? Our support team is here to help you succeed. Contact us at ...How to set up multi-class registrations?
Overview When setting up your Jumbula homesite, you can choose to post your programs individually for single registrations or use multi-class registrations, which allow participants to enroll for multiple classes in a season at once. You may also ...