You can use the cancellation feature to cancel an enrollment immediately or schedule it for the future, assess a cancellation fee, and generate a balance that can be refunded to the user.

Follow the instructions below:

• Go to the Admin Dashboard > Seasons > Your desired season
• Use the search filter to find the registration you want to cancel
• Hover over the ... button in the Actions column
• Click View detail

Note: This instruction is not applicable to before/after care program.

• Click on the pencil icon at the top of the page

• Click Cancel entire order button

At the bottom of the page, there are 3 options to move the cancellation process forward:

1. Cancel now: This option is the default method of cancellation, which helps you to cancel your specific program at the same time, without any scheduling for the future.
   
2. Cancel in future: This option allows you to schedule the cancellation process for a specific date. In order to use this feature, you must choose a specific date from the Cancellation date dropdown box.
3. Cancel and refund in future:  This option allows you to schedule the cancellation and refund simultaneously on a specific date.  In order to use this feature, you must choose a specific date from the Cancellation date dropdawn box and select the refund method from the Refund option section.

• Select your specific cancellation process option and fill out their mandatory fields.
• Enter the amount for the Cancellation fee or leave it blank if you don't want to charge the user.
• Enter an amount for the Prorate fee or leave it blank if you want to return all the fees (less the cancellation fee) back to the user.

• Click Continue
• If you want, you can check the Send confirmation email to parent box to send a cancellation email to the user
• Click Submit

Related articles:

Refund overview

Contact us

Please don't hesitate to reach out if you have any questions. Contact our support team at support@jumbula.com.