How can I cancel a registration?
You can use the cancellation feature to cancel an enrollment immediately or schedule it for the future, assess a cancellation fee, and generate a balance that can be refunded to the user.
Follow the instructions below:
- Go to the Admin Dashboard > Seasons > Your desired season
- Use the search filter to find the registration you want to cancel
- Hover over the ... button in the Actions column
- Click View detail
Note: This instruction is not applicable to before/after care program.
![](https://articles.jumbula.com/wp-content/uploads/2023/05/Search-users-on-the-dashboard-png-1.png)
- Click on the pencil icon at the top of the page
![](https://articles.jumbula.com/wp-content/uploads/2023/05/Screenshot-141-png-1.png)
- Click Cancel entire order button
![](https://articles.jumbula.com/wp-content/uploads/2023/05/Screenshot-150-png.png)
At the bottom of the page, there are 3 options to move the cancellation process forward:
- Cancel now: This option is the default method of cancellation, which helps you to cancel your specific program at the same time, without any scheduling for the future.
![](https://articles.jumbula.com/wp-content/uploads/2023/05/image-png-Oct-10-2022-11-01-34-19-AM-png.png)
- Cancel in future: This option allows you to schedule the cancellation process for a specific date. In order to use this feature, you must choose a specific date from the Cancellation date dropdown box.
![](https://articles.jumbula.com/wp-content/uploads/2023/05/Cancel-in-future-option-png-png.png)
- Cancel and refund in future: This option allows you to schedule the cancellation and refund simultaneously on a specific date. In order to use this feature, you must choose a specific date from the Cancellation date dropdawn box and select the refund method from the Refund option section.
![](https://articles.jumbula.com/wp-content/uploads/2023/05/Cancel-in-future-and-refund-png-png-1.png)
- Select your specific cancellation process option and fill out their mandatory fields.
- Enter the amount for the Cancellation fee or leave it blank if you don't want to charge the user.
- Enter an amount for the Prorate fee or leave it blank if you want to return all the fees (less the cancellation fee) back to the user.
![](https://articles.jumbula.com/wp-content/uploads/2023/05/Cancellation-fee-continue-png.png)
- Click Continue
- If you want, you can check the Send confirmation email to parent box to send a cancellation email to the user
- Click Submit
![](https://articles.jumbula.com/wp-content/uploads/2023/05/submission-png-1.png)
Related articles:
Refund overview
Contact us
Please don't hesitate to reach out if you have any questions. Contact our support team at support@jumbula.com.
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