FAQ
What's the difference between static and dynamic installments?
Static installments have fixed due dates. Dynamic installments are tied to program dates - ideal for multi-week camps. Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget on your ...
How do I cancel a student from a program without issuing a refund?
Cancel order, then add cancellation fee equal to amount paid so balance is $0 (no funds returned). ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - How to refund paid installments Need ...
What do the green and red balance colors mean?
Green means you owe the family (credit/refund due). Red means family owes you. ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - How to refund paid installments Need help? Our support team ...
Does canceling an invoice remove the family's balance in Jumbula?
No. Canceling invoice does not change order balance. To remove balance, cancel related order or add discount equal to remaining balance. ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - ...
How do I issue a refund for a canceled order?
Classic Admin dashboard → People → Families → open Orders from Action menu → filter by Canceled → select Refund from Action menu. ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - How to ...
Does Jumbula automatically issue a refund when a registration is canceled?
No. Canceling registration does not trigger automatic refunds. Cancel and refund are separate actions - process refunds manually from admin dashboard. ? Refund Guide – How refunds work in Jumbula ? Installment Refund Guide – How to refund a paid ...
Why is a parent unable to pay an invoice I sent?
Parents can only pay invoices sent to their own email address. If you send an invoice to mom@email.com, dad@email.com cannot pay it. Add a Cc email during invoice creation to let multiple parents pay. ? Watch related tutorial → ...