System overview
How to use the new Jumbula ticketing system?
Overview This new ticketing system, integrated into the Admin Dashboard, gives clients a clear way to request support and submit tickets. Submitting, tracking, and responding to tickets in one place keeps communication organized and ensures your ...
How to do track attendance?
Overview The Attendance feature allows admins and authorized staff to record and review participant attendance for programs and activities. Attendance data is saved for reporting, compliance, and operational tracking. Who is involved The following ...
How to place a test registration?
Overview You can perform a test registration to see how the registration process works from a participant’s view. This helps you check that your forms, pricing, and settings are working correctly before going live with the registration. Before You ...
How to set up email campaigns?
Overview Jumbula’s Email Campaign feature allows you to send emails to your registered users or user lists. You can create and schedule emails for announcements, reminders, or updates, and use AI to help generate email content. It provides a simple ...
How does money move from Jumbula to our bank account when using Stripe?
Stripe transfers funds directly to your connected bank account automatically based on your payout schedule (daily/weekly). You can view payout activity in your Stripe dashboard. ? More help → Contact Stripe support via live chat or email for payout ...
Can I refund a credit card without canceling an order?
Yes. Order must show credit (amount owed to family). Create credit by adding discount or reducing order total, then refund that amount to card. ? View full guide → Refund Guide – How refunds work in Jumbula ? View full guide → Installment Refund ...
How do I keep funds as account credit for future use?
Issue refund and select Account Credit so amount remains on family's account for future registrations. ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - How to refund paid installments ...
How can I remove a family's remaining balance without canceling their order?
Edit order and add discount matching remaining balance. For $40 balance, apply $40 discount - balance becomes $0. Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget on your Admin ...
Navigate the admin dashboard
Overview Once you log in to your account you will land on your Jumbula dashboard. This is where you will be able to control everything related to your account, from creating classes and managing registrations to running reports, tracking performance ...