System overview
How does money move from Jumbula to our bank account when using Stripe?
Stripe transfers funds directly to your connected bank account automatically based on your payout schedule (daily/weekly). You can view payout activity in your Stripe dashboard. ? More help → Contact Stripe support via live chat or email for payout ...
Can I refund a credit card without canceling an order?
Yes. Order must show credit (amount owed to family). Create credit by adding discount or reducing order total, then refund that amount to card. ? View full guide → Refund Guide – How refunds work in Jumbula ? View full guide → Installment Refund ...
How do I keep funds as account credit for future use?
Issue refund and select Account Credit so amount remains on family's account for future registrations. ? View full guide → Refund Guide - How refunds work in Jumbula ? View full guide → Installment Refund Guide - How to refund paid installments ...
How can I remove a family's remaining balance without canceling their order?
Edit order and add discount matching remaining balance. For $40 balance, apply $40 discount - balance becomes $0. Need help? Our support team is here to help you succeed. Contact us at support@jumbula.com, or use the live chat widget on your Admin ...
Understanding Jumbula Program Types
Quick Overview Jumbula offers different program types to support your unique scheduling, billing, and registration needs. Important: Program type is not just a label. It determines how schedules, payments, and the registration flow work for families. ...
Navigate the admin dashboard
Overview Once you log in to your account you will land on your Jumbula dashboard. This is where you will be able to control everything related to your account, from creating classes and managing registrations to running reports, tracking performance ...