Enrollment management
Bulk cancelation
You can cancel multiple or all orders of a single program at once using the Bulk cancelation feature. Follow the instructions below: Go to Jumbula Dashboard > Seasons > Select the desired season Select the Programs and orders > Click on the desired ...
Duplicate enrollments
Overview Sometimes users by mistake register for the same program more than once or they might register for a program that has conflicting schedules with another program. We now have a new feature called Duplicate Enrollments which provides a ...
How can I disable the payment confirmation email for "Take a payment" functionality?
When an admin uses the "Take a payment" tool within the admin dashboard or the user makes payment within the family dashboard, the admin will receive the payment confirmation email by default, however, this option can be disabled. Follow the ...
How can I issue a refund for a paid installment?
Overview When you cancel an order that has payments taken by installments you then have the option to refund all or individual installments. Instructions Once the order is canceled you can now go back to that order and will find the Refund option ...
Take-a-payment overview
Overview Once you have taken online registrations where you did not take a payment in full you will need to update your orders as you collect payments. This can be the case when you use the "cash/check" checkout option or when you offer a payment ...
Transferring a participant to another program
Overview Once you have taken online registrations you might need to transfer participants from one class/camp to another. You will be able to do this from your admin dashboard with a few steps. See below to learn more. There are two ways that you can ...
Refunds overview
Overview You will have the function to apply a refund directly from your admin dashboard. You will have an option to apply a refund automatically (funds are returned directly to the payers' credit card), manually (this is when you issue a direct ...
How can I cancel a registration?
You can use the cancellation feature to cancel an enrollment immediately or schedule it for the future, assess a cancellation fee, and generate a balance that can be refunded to the user. Follow the instructions below: Go to the Admin Dashboard > ...
How can I edit a registration?
You can use the edit feature to add a discount, adjust the tuition or update any other information about an enrollment. Follow the instructions below: Go to the Admin Dashboard > Season > your desired season Use the search filter to find the ...
Offline registration
In addition to having an online registration option, you might also need to register someone directly from your admin dashboard or what we consider an offline registration. Follow the instructions below Go to Season > Programs and orders Find the ...